Reading Time: 3 mins approx. Author: Mithila Chandran Luck by chance, I was able to visit the most widely distributed postal system in the world, “The India Post”. With a negative impression in mind (since almost all government departments gave me bad experiences) and a lot of questions, I entered the building situated at the … Continue reading India Post – A good experience
Reading Time: 4 mins approx. Hello readers! I usually write my articles about concepts related to the field of User Experience. For a change, I decided to write about a wonderful, memorable and wholesome experience I witnessed at a Pet Cafe. Before I go ahead, let me just give you a definition of what ‘Pet … Continue reading Time well spent at a Pet Cafe
Reading Time: less than a minute I was blissfully working on something really important when I got this notification. I read it, understood it, but I didn't want to deal with it right then. The general behaviour of notifications is that there will be an option to dismiss it for now. So out of habit, … Continue reading A ‘Go away’ icon?
Reading Time: less than a minute Author: Mithila Chandran My Yoga Mat!! Looking very neat and clean. Length: 170 cm & Breadth: 61 cm.(believe this is the universal measurement). My height: 167 cm. So this is mainly for people who want to practice yoga in this so-called ‘Yoga Mat’. All must have done or seen … Continue reading My Problem Cont’d
Reading Time: 3 mins approx. We decided to celebrate our 18th Friendship Anniversary and wanted it to be an experience to cherish a lifetime. After a lot of discussions, we decided to do a Fly Dine (at Banglore). From the day we reserved our seats, both of us were super excited. The most exciting part … Continue reading Xperience: The sum of all interactions
Reading Time: 1 min approx. On signing up to any platform, we’ll typically receive two emails - ‘Confirm your email ID’ and ‘Your email is verified/ Welcome’. We’ve seen quite a few of these emails in our lifetime to know the procedure. It’ll have the usual content and a link to click. But here’s how … Continue reading Onboarding emails done right!
Reading Time: 3 minutes approx With the discovery of ATM (which is associated with every bank) around the world and that too 24x7, our lives have been made amazing in so many ways. Let's talk from a bank perspective - As a bank customer, we need to wait in banks to get cash and to do so, … Continue reading ATM Affairs
Reading Time: less than a minute HDFC ATM here did not rely on just text to provide information to users. As a person who cannot read Hindi, having the exclamation icon indicated that the ATM is out of service. The effort to show an image along with the text saved us, users, a lot of time and trouble. … Continue reading It’s the little things that have a big impact!
Reading Time: 2 mins approx. Friday evenings are for ‘Dine Out’ and that's been the tradition when we were in the US, a few years ago. We go to some restaurant, eat and relax. One Friday we went to a Chinese restaurant near home, where we have never been before. We received the menu cards … Continue reading A memorable restaurant experience
Author: Mithila Chandran After booking and confirming the date/time for a movie (Sunday, 4:15 p.m.) and the number of seats, I closed the app without looking at the seat numbers at a theatre in a nearby mall. OMG! Where do I park my car? Sunday: 3:15 p.m: With my family, left for the theatre. My … Continue reading Who else wants UX in a mall?